Use Hacoo for discovery, then order the matched find through a shopping agent. Hacoo sells its own catalogue and cannot buy or consolidate third-party Taobao, Weidian or 1688 links.
Shopping-agent guide
- Platform type
- Direct cross-border marketplace plus lifestyle and haul community — not a purchasing agent
- Stated company location
- Dublin, Ireland (address listed on hacoo.app)
- Brand lineage
- Successor to SaraMart; the Android app still ships as com.saramart.android
- Where you shop
- iOS and Android apps only; the website is informational
- Catalogue scope
- Womenswear, menswear, shoes, bags, cosmetics, home goods and a second-hand section
- Third-party agent links
- Not supported — no Taobao, Weidian or 1688 link purchasing or consolidation
- Reported processing time
- About 3–5 business days, per press coverage of company statements
- Reported delivery window
- About 15–28 days standard (15–30 to Spain); 5–7 business days express, as previously reported
- IP reporting contact
- [email protected]
- Fee data
- No agent-style fee schedule published; shipping is charged at marketplace checkout
About Hacoo
Hacoo runs as a shopping and lifestyle community rather than a conventional purchasing agent. The public site at hacoo.app presents a content feed of hauls, outfits and product posts, while actual checkout happens inside the iOS and Android apps — the Android build ships under the com.saramart.android package, a legacy of the SaraMart brand it replaced in 2024. Its stated company address is in Dublin, Ireland, though press coverage has consistently noted how little the company discloses about its ownership and sourcing. The catalogue is broad and inexpensive: womenswear and menswear, shoes, bags, cosmetics, home goods and even a second-hand section. Buying is direct — Hacoo is the marketplace, not a middleman acting on your behalf — which is the single most important distinction on this page. You cannot paste a Taobao, 1688 or Weidian product URL into Hacoo and have it purchased, inspected and consolidated for you. That is what a shopping agent does, and it is why buyers who find something on Hacoo usually end up searching the same factory item in a spreadsheet catalogue and ordering it through an agent instead. Two practical quirks shape how people use it. First, known brand names frequently return no results inside the app; users reach specific items through shared links on TikTok and Telegram rather than search. Second, the product feed is the point — it is closer to a social app than a storefront, so listings, prices and links go stale quickly. Our testing team treated Hacoo strictly as a reference layer: note the item, screenshot the styling, then match it in the catalogue and route the purchase through an agent that provides warehouse QC photos and parcel consolidation. Fees, duties handling and shipping-line choice at Hacoo are set by the marketplace at checkout; the source material for this page does not publish a fee schedule, so we do not quote one.
What works well
Large, cheap and fast-moving catalogue that is good at surfacing a look before it becomes widely listed
Community feed of hauls, reviews and outfit posts gives real-world photos of items before you commit
Existing user base from the SaraMart era means a longer trail of reviews and complaints to research
App-first browsing is quick and needs no agent account to explore
Useful as a reference layer: screenshot the find, then source the same factory item through an agent with QC photos
What to check
Hacoo is not a China-based shopping agent: it cannot buy or consolidate Taobao, Weidian or 1688 links, so those purchases must go through an agent such as Kakobuy or Oopbuy
Brand-name searches are often filtered inside the app, and items are typically reached through shared TikTok or Telegram links that expire — capture a screenshot instead of relying on the URL
Delivery is slow by design: reported processing of roughly 3–5 business days and total transit of two to four weeks, with region locks and unavailable listings reported by users
No warehouse QC photos, no rehearsal packing and no consolidation across sellers, so faults only appear after the parcel has crossed borders
Authenticity and IP questions are unresolved, and consumer-press coverage documents a large share of one-star Trustpilot reviews alongside complaints about unresponsive support
Checkout is app-only and shipping costs are set by the marketplace, so compare the landed cost against an agent quote before paying
Is Hacoo legit?
<p>Hacoo is a real, operating platform, not a cloned storefront. It publishes iOS and Android apps, its Android package is <code>com.saramart.android</code>, and its website lists a Dublin, Ireland address. It is the 2024 successor to SaraMart, which gives it an existing app user base rather than a cold start. App-store volume is substantial: consumer-press coverage has reported more than 10 million Google Play downloads alongside tens of thousands of App Store reviews.</p><p>That is where the clean answers end. The same coverage documents heavy criticism: a large share of Trustpilot reviewers in the lowest tier, complaints about unreachable customer service, region locks and orders marked delivered but never received, plus ongoing disputes over whether brand-adjacent goods are licensed at all. Hacoo states it has an intellectual-property team and an infringement reporting address, <code>[email protected]</code>. Treat the marketplace as real but the individual transaction as carrying normal cross-border risk — check current reviews for your destination country before paying, and expect to resolve problems through payment dispute channels if support stalls.</p><p>We accept no payment from agents to appear on this page. The assessment below comes from public records, published reviews and our own ordering experience with the finds linked here.</p>
What Hacoo is not: a purchasing agent
<p>Hacoo sells its own catalogue. It does not accept Taobao, 1688 or Weidian product links, it does not buy from those sellers for you, it does not send warehouse QC photos of a third-party item, and it does not consolidate purchases from multiple sellers into one parcel. There is no agent service fee to compare because there is no agent service.</p><p>This matters most when a find is shared in a group chat or a short video. On Hacoo you buy whatever listing that link points to, at that listing's price, with that marketplace's returns policy. Through a shopping agent you buy the underlying item directly from the Chinese seller, see QC photos before it ships, and choose your own shipping line. If the goal is the factory piece at the lowest landed cost, the agent route usually wins; if the goal is one checkout and no account setup, Hacoo is simpler but less controllable.</p>
Shipping, checkout and buyer protection
<p>Checkout is app-only: the website is effectively informational. Payment is by card at the point of sale, with shipping calculated there rather than by a warehouse. Press coverage has quoted processing of roughly 3–5 business days, total delivery of about 15–28 days (15–30 for Spain), and 5–7 business days for express — figures reported by the company some time ago, so confirm current estimates in the app before ordering.</p><p>Buyer protection is the weak link. There is no pre-shipment inspection stage and no consolidation, so a problem surfaces only after the parcel crosses borders, when returns are expensive or impossible. Practical precautions: pay by card so you retain chargeback rights, photograph the parcel on arrival, open a dispute promptly rather than waiting on support, and keep screenshots of the listing as it appeared. Region locks and disappearing listings are recurring complaints, so verify availability before you plan a haul around one item.</p>
Where Hacoo fits a spreadsheet-first buying routine
<p>The community feed is genuinely useful for spotting a silhouette before it saturates. What it is bad at is giving you a durable, comparable product record — links decay, brand terms are filtered out of search, and prices move. Our working method is to lift the look from Hacoo and then buy it where the listing is stable: a catalogue entry tied to a Chinese seller, ordered through an agent with QC photos and a consolidation warehouse.</p><p>When you open a find from this page, you are not being sent to Hacoo. You are being sent to the same or closely similar item on a Chinese marketplace, with the agent step built in. That keeps the discovery value of Hacoo's feed while putting the money, the inspection and the shipping decision under your control.</p>
Hacoo is an app-first cross-border marketplace and lifestyle-sharing community based (per its own site) in Dublin, Ireland, and a rebrand of SaraMart. It is a discovery and direct-sale platform, not a China purchasing agent — Taobao, Weidian and 1688 links cannot be pasted into it for buying or consolidation.